With a long history of innovation, Xerox continuously strives to enhance the service its technicians provide. The company wanted to unify its two field support workforces and find digital solutions that would take customer service to another level. Their goal was to unlock economies at scale so they could achieve consistency and flexibility across the entire field workforce while lowering costs, reducing inefficiencies, increasing uptime and shrinking their carbon footprint.
See why ServiceNow was the foundation of their transformation.