If you’re looking for insights into the latest global shifts and trends in digital consumer behavior for the financial services industry, you’re in the right place…
In the last few years, the financial services industry has not only been disrupted by the pandemic, but also by new technology and the rising expectations of tech-savvy customers. This changing consumer landscape has forced the notoriously traditional financial sector to find new ways to innovate, increase efficiency, and improve digital experiences faster than ever before.
With many of us converted to the ease and convenience of online banking and services, the race is on for businesses to deliver digital experiences that set them apart from the rest. Otherwise, customers can —and will—go elsewhere.